Shipping & Returns

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on back order or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) is available for immediate shipment (within 2 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within 2 days from the date of your order. we will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you proved when checking out. If you do not receive tracking information from us within 5 days of your order, feel free to follow up with us on your order by calling us or emailing us at support@everlastingmobility.com

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to support@everlastingmobility.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:

All orders cancelled after 48 hours are subject to $25 registration fee, whether or not your order has shipped. If you order has shipped, you as the buyer will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that was used when placing your order.

Easy Returns:

We offer a refund on all products. To qualify for a return please note the following:

Product must be clean, unused and in its original packaging.
Return shipping costs are the responsibility of the customer
Items must be returned within a certain amount of days from the date purchase

We value your comfort in purchasing the products that we represent. It is very essential that you experience an easy transaction. We are here to assist you from purchasing to shipping to delivery.

Once a product is accepted, our return policy is set in place.

With Everlasting Mobility, we have a generous 30-days-return-policy ( with the exception of Ewheels products). All returns require the customer to pay a return shipping fee and a 30% restocking fee.

To make things easy for you, here’s a list to make sure that you are eligible for a return:

If the item is within the 30-days-return-policy. (15 days for EWheels)
The item is defective.
Received a wrong item.
The product/item did not match the description on the website.
The item arrived damaged.

There are instances that a return is not honored specially if it falls under the following circumstances:

Customers simply changed their mind - Finding the right product is really important. We are here to help you find the perfect product for you. Talk to one of our experts to insure you buy the right product!
Non-usability of the item - When the customer decides that the item is not useful anymore or if it does not seem to fit the purpose of the purchase.
Failed Expectation - All our products have descriptions and videos. Everything’s included on the page to make sure we set your expectations. A thorough research of the product is encouraged prior to purchasing. You may also call our support if you have product concerns. We are here to help!
Delayed delivery - We make sure that all our deliveries are managed by reputable shipping companies. But these companies have their own targets to meet as well, and that is beyond our control. If a package is rejected because of shipping damages, you will be allowed a return. You can be assured that we will closely monitor the delivery of your package.
Product not working after use - All our products come with warranties, so contact us to help with your product!

Please contact us directly at info@everlastingmobility.com for any returns or questions on our shipping and returns. You can also call us at 1-800-498-2560 Monday-Friday from 8:30-5:30 Eastern Standard Time.